IT Helpdesk Engineer (Level 0) - First Line Technical Support (Shifting Schedule)

Join Lawencon International as an IT Helpdesk Engineer (Level 0) and become the first point of contact for technical support, ensuring seamless IT operations for our users. This role is perfect for detail-oriented professionals who thrive in a dynamic, fast-paced environment. Based in Jakarta Selatan, you'll be part of a team dedicated to providing top-notch IT support using tools like ServiceNow, Jira, and Microsoft Teams.

As an IT Helpdesk Engineer, you'll handle a variety of technical issues, from software installations to network troubleshooting. Our company, Lawencon International, is a leading player in the logistics and supply chain industry, and this role is crucial in maintaining our IT infrastructure. You'll work in a shifting schedule, providing 24/7 support to ensure our operations run smoothly.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to end-users, resolving hardware, software, and network issues.
• Document and track incidents using ServiceNow and Jira.
• Escalate complex issues to the appropriate teams for further resolution.
• Install, configure, and maintain software and hardware.
• Conduct regular maintenance checks to prevent potential issues.
• Collaborate with cross-functional teams to ensure IT solutions meet business needs.
• Participate in on-call rotations to provide 24/7 support.
• Stay updated with the latest IT trends and technologies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 1-2 years of experience in IT support or a similar role.
• Familiarity with ServiceNow, Jira, and Microsoft Teams.
• Basic knowledge of networking concepts and troubleshooting.
• Strong problem-solving and communication skills.
• Ability to work in a shifting schedule, including weekends and holidays.
• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are a plus.
• Detail-oriented with a passion for technology.

🛠️ Keahlian

Lowongan Terkait