Client and Account Recovery Lead - Premium Customer Service Role in Bali

Join Filinvest Alabang, Inc. as a Client and Account Recovery Lead in the vibrant heart of Bali! This is a unique opportunity to lead high-impact customer service operations while enjoying the tropical work-life balance of Canggu, Ubud, or Denpasar.

In this role, you'll be part of a dedicated team working with a diverse client base, leveraging your leadership skills to drive recovery efforts and maintain strong customer relationships. Our company is committed to innovation and excellence, and we offer a supportive environment where your contributions will make a real difference.

Daily, you'll manage complex recovery strategies, collaborate with cross-functional teams, and utilize tools like Salesforce and CRM systems to track and resolve client issues efficiently. This premium customer service role is perfect for a professional who thrives in a dynamic, multicultural setting and wants to make a significant impact in the customer service industry.

📋 Tanggung Jawab Pekerjaan

• Lead and manage client recovery efforts, including identifying at-risk accounts and implementing recovery plans.
• Conduct regular client reviews and provide personalized solutions to address their needs.
• Collaborate with sales, operations, and other departments to ensure seamless service delivery.
• Utilize CRM systems like Salesforce to track client interactions and recovery progress.
• Monitor and analyze recovery metrics to identify trends and areas for improvement.
• Train and mentor junior team members to maintain high standards of customer service.
• Stay updated with industry trends and best practices in customer service and account recovery.
• Ensure compliance with company policies and regulatory requirements.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 5 years of experience in customer service, account management, or a related role.
• Proven track record in client recovery and relationship management.
• Strong leadership and team management skills.
• Proficiency in using CRM systems like Salesforce.
• Excellent communication and negotiation skills.
• Ability to work under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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